Working closely with others lends itself to disagreement; conflict can be a source of anxiety and pain or an opportunity for growth and development. The management of conflict (not its avoidance) is absolutely essential for innovation, diversity, healthy team performance, and organizational effectiveness.
In this workshop, we will explore a variety of skills and approaches that can be used in different situations where conflicts arise. These skills are appropriate for addressing issues between peers, between managers and direct reports, and with customers. An emphasis will be placed on effective communication skills that help both you and the other person focus on collaborative solutions.