Chapter Meeting - March 2018: PURPLE GOLDFISH - Little Things Make the Biggest Difference

Non-Members $25, Members $10, Volunteers $0.   No refunds will be provided for cancellations. 

Abstract:

Little Things Make the Biggest Difference 

Your customer and employee experience will determine whether you thrive and profit or struggle and fade in business. The little things can make a big difference. In this presentation, Stan shares the key ingredients of creating signature added value. He shares the 12 different types of purple goldfish in the two main categories of value and maintenance.

Learning Objectives:

As a result of this keynote session, participants will:
1. Tools: Get equipped with the 3D process for customer and employee experience.
2. Skills: Understand how to do the little things to drive value or reduce effort.
3. Empathy: Gain a deeper appreciation for the need to exceed customer and employee expectations.

Speaker:  Stan Phelps, MBA, JD  

 

  

 

 

 

https://www.youtube.com/watch?v=7nHcF5zh_7k&feature=youtu.be

About the Speaker: 

Stan Phelps is the Founder of PurpleGoldfish.com. He is a TEDx speaker, Forbes contributor and IBM Futurist that focuses on customer experience and employee engagement. Throughout his career Stan held many marketing leadership roles with  Adidas, International Management Group, PGA of America and Synergy. 

He’s the author of six books: Purple Goldfish, Green Goldfish, Golden Goldfish, Blue Goldfish, Purple Goldfish-Service Edition and Red Goldfish. They all focus on the little ways to drive differentiation, increase loyalty, and promote positive word of mouth. He has spoken at over 200 events in 11 countries.

Stan holds MBA and JD degrees  from Villanova University and a Certificate in Achieving Breakthrough Service from Harvard Business School. He lives in Cary, North Carolina with his wife Jennifer two boys Thomas and James.

Meeting Agenda

5:30 - 6:30 PM   Networking / Dinner

6:30 - 7:00 PM   NCPMI Business Announcements

7:00 - 8:00 PM   Featured Presentation: “PURPLE GOLDFISH – Little Things Make the Biggest Difference”

8:00 - 8:15 PM   Q&A 

New member orientation will be held in the Windsor Boardroom from  5:30 to 6:30 PM