HealthCare CoP - Conflict Management in the Workplace

Abstract:

Working closely with others lends itself to disagreement; conflict can be a source of anxiety and pain or an opportunity for growth and development. The management of conflict (not its avoidance) is absolutely essential for innovation, diversity, healthy team performance, and organizational effectiveness.

In this workshop, we will explore a variety of skills and approaches that can be used in different situations where conflicts arise. These skills are appropriate for addressing issues between peers, between managers and direct reports, and with customers. An emphasis will be placed on effective communication skills that help both you and the other person focus on collaborative solutions.

Learning Objectives:

• Explore conflict behavior styles
• Determine the best approaches to use and when
• Discuss self-awareness and emotional triggers
• Review Conflict-Competence Model
• Learn about “I” Statements
• Discuss active listening for understanding

About your speaker: 

Briana Marini is a certified Human Resources professional with more than 8 years of experience in the field. She has worked in a variety of human resources and leadership roles in both the retail industry and a higher education setting. Briana currently handles all aspects of HR as a Human Resources Consultant in the School of Medicine at UNC Chapel Hill. Her areas of expertise include customer service, employee relations, conflict resolution, recruitment and selection, performance management and policy interpretation.