Public Sector CoP: Applying Design Thinking for Project Management Innovation in the Public Sector

Abstract:  

All of us are faced with solving complex, open-ended problems that don't have a "correct" technical solution.  In concert, many of us have new ideas that we want to turn into reality to support your organization.

We often face unsolved problems that have lots of unknowns in stakeholder experience. Those unsolved problems span across different functional areas which are not always coordinated.

By implementing design thinking techniques you can learn how to become more creative and think outside the box to solve complex problems.

Learning Objectives: 

During this interactive session, attendees will:

• Learn how to enhance and improve organizational outcomes as related to innovation.
• Discover how to engage in collective design through small teams and incorporate more strategic innovation
• Practice how to best apply design thinking techniques and when to use it

About the Speaker: Reid Serozi

Reid Serozi is the Innovation and Analytics Manager at the Town of Cary.  In his role, Reid leads efforts to identify, explore and implement solutions to Town challenges with a particular focus on cross-department collaboration.  In his commitment to move the Town toward strategic, multi-function solutions, Reid practices and promotes the use of design thinking techniques.