Public Sector CoP: Delivering High Quality Service In The Public Sector

 

 

 

 

 

 

 Speaker: Hamody Jasim

 Abstract:  

Public service is often underrated and undervalued. This important resource or service is provided by the government to people living within its Jurisdiction. Public services covers  a wide array of services including health care,water supply, public roads, bridges, tunnels, sewers, public transit, sewers ,public education, electrical grids, police and military.

In order to deliver high quality public service; public service organization need to constantly make effective and efficient contribution to a wide range of public goals.

In this presentation the speaker will utilize his military training, experience and skills to take us on a journey of discovery .The speaker will discuss the importance of high quality training, good organization structure, continuous improvement, total quality management, team work and behavioural changes required to deliver high quality service...

During the presentation the speaker Hamody Jasim, will give real life examples from his military service to focus on the overall goal - DELIVERING HIGH QUALITY SERVICE IN THE PUBLIC SECTOR. 

Learning Objectives:  

Attendees will get a better understanding of tools and techniques to deliver high quality service including the following:

1. Improved productivity and delivery of services
2. Total quality management
3. Structural, Attitude and behavioral changes.
4. Making high performance and continuous improvement central to the organizations mission and vision

About the Speaker:

Hamody Jasim, Author & Featured Speaker 

Hamody Jasim, the author of The Terrorist Whisperer, has been one of America’s greatest weapons in fighting the terror war against AL Qaeda and ISIS. He is an Iraqi born native who grew up under the devastating oppression of Saddam’s Regime. Hamody went from being a young man beaten every day in Saddam’s prison, to being one of the most lethal spies in Iraq and became a threat to all the terrorists in the Iraqi war. He saved many Americans’ lives by eliminating high level Al-Qaeda and Islamic State operatives, and terrorist organizations. He personally experienced one of Saddam’s prisons at the age of 12 as a political prisoner. He witnessed the terror and deprivation of living under such a regime. In 2003, once the American troops had arrived, Hamody’s impossible dream to enlist in the new Iraqi Army became a reality. He seized the opportunity to help create a new Iraq and go after the terrorists who long plagued Iraq and the rest of the world. 

Once his training had concluded he was selected into the prestigious Personal Security Detail Team. In 2004, after being engaged in one of the bloodiest battles on Haifa Street, Hamody received a battlefield promotion to Sergeant Major; the youngest to receive this honor in history. Due to his promotion and determination he was given the job of overseeing security for the Iraqi Ministry of Defense. One of the most important and most dangerous locations in Baghdad. In 2005, Hamody was recruited by U.S. Intelligence and became one of the most valuable intelligence assets inside the Iraqi MOD. His position and selfless determination afforded him the ability to gather and seek highly sensitive intelligence information that was impossible to get.

He had the ability to understand how the high level corrupt Iraqi officials conducted business inside their organization. His intelligence information aided in the fight for the Marines in Falluja and made it to the presidential advisors for the presidential debriefings.  To date, Hamody still keeps in contact with many of his PSD team members and gets the most accurate information from the battlefield in Iraq.  

The Terrorist Whisperer Story Of The Pro American Hamody Jasim